Assistant Manager, Retail Operations
Country:
Thailand
State:
Bangkok
Job Function:
Customer Service, Maintenance & Operations
Job Posting Date:
20 Apr 2026
Job Summary
Responsible for managing security and safety operations in common areas, including monitoring CCTV and access control, conducting patrols, handling incidents and emergencies, supporting fire safety and evacuation drills, and ensuring compliance with SOPs, permits, and regulations.
Job Description
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Operations / Safety in Common Area (Security)
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Key Qualification
- Bachelor’s degree in any field (Security Management, Safety, or related field preferred)
- At least 3–5 years of experience in security operations, safety, or facility management, preferably in retail, shopping mall, or large-scale building environments
- Strong knowledge of security systems including CCTV, access control, and patrol management systems
- Solid understanding of safety standards, emergency response, fire safety, and evacuation planning, with ability to lead drills and training
- Proven experience in managing incidents, emergencies, and crowd or traffic control with sound decision-making
- Hands-on experience in managing work permit systems (e.g. hot work permit, contractor control) and ensuring compliance
- Knowledge of insurance requirements (accident) and regulatory compliance
- Strong understanding of SOPs, rules, and regulations, with ability to enforce and improve operational standards
- Good leadership, coordination, and communication skills, able to manage teams and work closely with tenants and contractors
- Ability to work under pressure, manage multiple priorities, and provide on-site operational support when required
- Strong problem-solving, analytical thinking, and high sense of responsibility