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Director of Operations, SEAA (Frasers Hospitality)

Country:  Thailand
State:  Bangkok
Job Function:  Customer Service, Maintenance & Operations
Job Posting Date:  20 Sept 2026

About Frasers Property Limited  

Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”) is an integrated investor-developer-operator of real estate products and services. Listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore, the Group has total assets of approximately S$40.0 billion as at 31 March 2026.  

Frasers Property operates across five asset classes: industrial & logistics, retail, commercial & business parks, residential and hospitality. Its businesses span Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in 20 countries.  

The Group is the sponsor of real estate investment trusts (“REITs”), Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust, listed on the SGX-ST, as well as Frasers Property Thailand Industrial Freehold & Leasehold REIT and Golden Ventures Leasehold Real Estate Investment Trust, listed on the Stock Exchange of Thailand. 

Guided by its purpose of inspiring experiences and creating places for good, the Group promotes an ESG framework that supports long-term value creation through focus areas such as transparent governance, sustainable finance, inclusive communities and reducing its carbon emissions. Frasers Property aims to deliver lasting shared value for its customers, people, investors and communities, while fostering a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

Frasers Hospitality, part of the multinational Frasers Property Group, owns and operates award-winning serviced apartments and hotels across more than 70 cities in 20 countries worldwide. Driven by a mission to connect people with life-enriching experiences, the company offers the opportunity to work with passionate individuals shaping the future of hospitality and creating meaningful moments that make a lasting impact.

Reporting to the Assistant Vice President, Regional Operations, the lead candidate will be responsible for driving F&B strategy and performance across all properties in the SEAA region. The candidate will provide the General Managers with strategic guidance, operational support, and performance oversight to maximize asset value and exceed guest expectations.

Job Description

  • Assist to lead pre-opening projects, including budget preparation, market research, operational training programs and stakeholder management to ensure successful launch of new projects
  • Gather and analyse past financial performances and market statistics, to create project financial projections and analysis of properties’ performances. Identify and execute cost optimization opportunities while safeguarding product and service quality
  • Champion the adoption of innovation technologies and systems to optimize performance and guest experience
  • Provide leadership in F&B planning through analysis of regional trends, consumer behaviours and competitor activities to put forth concept proposals and business plans to maintain market relevance
  • Conduct audit to ensure compliance with safety, brand, and operational standards to drive regional best practice sharing and continuous operational improvement
  • Assist to coordinate sustainability reporting, highlighting actions and progress development of SEAA properties
  • Build and maintain a portfolio of vendor and consultant partnerships for the region
  • Provide strategic guidance to regional GM and F&B leaders
  • Ensure all F&B manuals, policies and systems are current and relevant
  • Travel to properties to provide operational support when necessary

Key Qualification

  • Bachelor’s degree in hospitality or business management, or other related fields preferred.
  • Minimum of 10 years of senior level F&B leadership in international hospitality groups or large-scale food service organizations
  • Strong commercial acumen with the ability to analyse financial performance and deliver results
  • Demonstrated expertise in concept innovation, outlet repositioning, and new project launches
  • Experience clarifying and summarizing complex issues, to tell an impactful story with analysis and data visualization, providing effective business metrics and insights
  • Able to work in a fast-paced environment with multiple priorities, updating stakeholders on progress and expected delivery

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.

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