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Manager, Tenant Relationship

Country:  Thailand
State:  Bangkok
Job Function:  Leasing & Community Management
Job Posting Date:  7 Nov 2024

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services across the property value chain. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.

Frasers Property's multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries and more than 70 cities across Asia, Australia, Europe, the Middle East and Africa.

Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.

The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and is invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

Enhance Tenant Satisfaction through personalized support, proactive issue resolution, and continuous engagement initiatives.                                        
Improve Complaint Management by introducing an efficient system for handling tenant concerns, ensuring positive outcomes and long-term tenant loyalty.                                        
Increase Operational Efficiency by managing the Tenant Services Manager and the broader support team, ensuring seamless operations and maintaining high service standards.                                        
Leverage Tenant Data to understand tenant behavior, needs, and satisfaction, thereby enabling a personalized and proactive approach to service delivery.                                        
Boost Community Engagement by organizing lifestyle and wellness activities, as well as C-level networking opportunities to staff level, to create a sense of belonging among tenants.                                        
 

Job Description

  • Oversee the Tenant Services Manager and provide guidance on handling tenant requests, ensuring timely and effective resolution of any concerns.                                
  • Develop and implement strategies to handle tenant complaints efficiently, focusing on service recovery, customer satisfaction, and long-term relationship building.                                
  • Plan and execute monthly lifestyle and wellness activities to enhance tenant engagement, promote work-life balance, and build a cohesive community.                                
  • Organize exclusive events and networking opportunities for C-level executives and senior management to foster high-level relationships within the One Bangkok community.                                
  • Implement a comprehensive 6-star tenant onboarding program, offering personalized support and orientation to new tenants to ensure a seamless transition into the community.                                
  • Maintain and optimize the CRM system, ensuring that all tenant interactions are documented and that personalized assistance and amenities are provided to enhance the tenant experience.                                
  • Lead and conduct monthly check-ins with tenants to assess satisfaction, gather feedback, and explore opportunities for future collaborations and engagement.                                

Key Qualification

Bachelor Degree in Marketing, Event Management, Communication or related field                                
10-25 Years in related field                                
 

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.

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