Officer, Finance (Collection - The PARQ)
Job Summary
The Officer, Finance (Collection) is responsible for ensuring the timely collection of payments from tenants and clients while maintaining positive relationships and resolving any payment-related issues. This role involves following up on overdue accounts, issuing notices, and preparing financial documents such as receipts. The officer will also generate reports on accounts receivable, manage the team to follow standard operating procedures, and suggest process improvements to optimize collection efficiency.
Job Description
1. Contact tenant for payment confirmation or schedule date time to collect payment.
2. Follow up special group of overdue account and handle problem.
3. Preparing and issuing letters / notices to overdue client/tenant for demanding them to pay overdue amount.
4. Resolve tenant problems and follow up.
5. Provide support to client/tenant and sales department to facilitate the tenant timely payment.
6. Provide aging account receivable report and follow up overdue/ long age of collection.
7. Prepare and issue receipts and related financial documents when payments are made and submit all Cheque and documents to account controller.
8. Manage Team for process operation per SOP and process improvement (if any)
Key Qualification
- Educational Background: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Experience: At least 2 years of experience in accounts receivable, billing, or collection, preferably in a real estate or retail environment.
- Technical Skills: Proficiency in financial software and tools (e.g., SAP, Excel) with the ability to generate and analyze aging reports.
- Interpersonal Skills: Strong communication and negotiation skills to effectively follow up with tenants and handle sensitive situations.
- Problem-Solving Ability: Proven ability to resolve payment disputes and recommend process improvements to enhance collection operations.