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One Bangkok : AVP, Retail Operations & Engineering Service

Country:  Thailand
State:  Bangkok
Job Function:  Customer Service, Maintenance & Operations
Job Posting Date:  19 Jan 2026

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.
 
Frasers Property's multinational businesses operate across five asset classes, namely, commercial & business parks, hospitality, industrial & logistics, residential and retail. The Group has businesses in Southeast Asia, Australia, the EU, the UK and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries across Asia, Australia, Europe, the Middle East and Africa.  
 
Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.  
 
The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and are invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

Responsible for Retail Mall Engineering and Operations within in-mall common areas and tenant premises (excluding outdoor areas and parking).  The role focuses on safety & security, common area operations, outsourced service management, and coordination with the District FM Engineering team (as technical lead), as well as team leadership, to ensure safe, efficient, and seamless mall operations.

Job Description

1. Engineering Operations (Retail Mall)
-  Coordinate with the District FM Engineering team on engineering systems and MEP operations within retail mall common areas and tenant premises.
(District FM acts as the technical lead for preventive and corrective maintenance, MEP system operations, performance monitoring, and issue resolution to minimize downtime.)
-  Coordinate with tenant fit-out teams to ensure technical compliance during shop handover, renovation, and refurbishment works.

2. Security & Safety Management
-  Manage and supervise outsourced security service providers to ensure safety, efficiency, and service quality.
-  Implement and monitor safety procedures, emergency response plans, and regulatory compliance.
-  Coordinate and conduct safety drills, inspections, and risk assessments with relevant teams. (coordinate with District FM)

3. Common Area & Event Operations
-  Supervise daily operations of retail mall common areas to maintain cleanliness, readiness, and visual standards.
-  Coordinate space planning, logistics, and operational setup for events, pop-ups, and temporary activations.
-  Ensure all setups comply with safety, operational, and One Bangkok standards.

4. Contractor / Vendor & Outsource Management
-  Manage procurement and contracts for outsourced services, including common area improvement works, security, and mall operations.
-  Monitor contractor and vendor performance against SLAs and KPIs to ensure quality and cost efficiency.
-  Coordinate and support District FM engineering-related activities with tenants, contractors, and vendors.

5. Regulatory Compliance
-  Ensure compliance with applicable building codes, fire & safety regulations, and operational standards.
-  Coordinate corrective actions to maintain ongoing compliance.

6. Budget Control & Financial Support
-  Manage operational budgets related to engineering coordination, security, and operations.
-  Monitor costs, support financial planning, and provide input for CAPEX and OPEX planning.
-  Coordinate with the District FM Engineering team on engineering-related CAPEX planning and infrastructure improvement initiatives within the retail mall.

7. Team Leadership & Development
-  Lead and develop internal teams and outsourced partners to deliver operational excellence.
-  Ensure alignment with One Bangkok’s vision, values, and service standards.

8. Meetings and Operations Reporting
-  Participate in operational and management meetings as required.
-  Prepare and submit regular operational and coordination reports for retail mall operations.

Key Qualification

  • Bachelor’s degree in related field.
  • 10–15 years of experience in retail mall operations, facilities management, or engineering coordination.
  • Good understanding of MEP systems and retail mall operations (coordination level).
  • Experience coordinating with FM / Engineering teams, tenants, and fit-out contractors.
  • Knowledge of safety, security, and regulatory compliance for retail environments.
  • Experience managing outsourced services, including security and mall operations, with SLA/KPI oversight.
  • Ability to manage OPEX/CAPEX budgets and control operational costs.
  • Strong leadership, coordination, and stakeholder management skills.
  • Professional certifications (e.g. FM, PMP, NEBOSH, Fire & Safety) are an advantage.

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.

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