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One Bangkok : Executive, Guest Relations

Country:  Thailand
State:  Bangkok
Job Function:  Customer Service, Maintenance & Operations
Job Posting Date:  5 Aug 2025

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.
 
Frasers Property's multinational businesses operate across five asset classes, namely, commercial & business parks, hospitality, industrial & logistics, residential and retail. The Group has businesses in Southeast Asia, Australia, the EU, the UK and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries across Asia, Australia, Europe, the Middle East and Africa.  
 
Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.  
 
The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and are invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

The Guest Relations Executive / Senior Executive plays a key role in delivering exceptional experiences for visitors to One Bangkok. This position is responsible for coordinating all aspects of guest visits from scheduling and logistics to on-site hosting and follow-up ensuring smooth, professional, and memorable engagements for VVIP, VIP, and general guests.

Job Description

1. Pre-Visit Coordination

· Manage visit requests, ensuring compliance with SOP and scheduling guidelines.

· Coordinate with internal stakeholders (Business Units, HODs, Security, CEO Office) to finalize agenda, content, and participants.

· Arrange logistics, including visitor passes, parking, Wi-Fi, food and beverage, and special arrangements (souvenirs, gifts, shuttle services).

· Issue calendar invitations and ensure all stakeholders are informed.

2. During Visit

· Serve as the primary point of contact and escort for guests throughout the visit.

· Ensure smooth execution of the visit itinerary, including managing transitions between venues and facilitating interactions with presenters.

· Support VVIP and VIP visits, maintaining the highest standard of hospitality and discretion.

· Troubleshoot and resolve any issues in real time to ensure a seamless experience.

3. Post-Visit Activities

· Compile and circulate visit summaries and follow-up opportunities to relevant Business Units and leadership.

· Ensure any additional requests from guests are promptly addressed.

4. Standards & Compliance

· Uphold One Bangkok’s service standards and brand image during all engagements.

· Maintain updated knowledge of the property layout, facilities, and unique selling points to deliver accurate and engaging narratives during tours.

· Follow security and safety protocols for guest access and site readiness.

Key Qualification

o Bachelor’s degree in Hospitality, Business Administration, or related field.

o 2–3 years in hospitality, customer service, or guest relations roles.

o Excellent communication and interpersonal skills.

o Strong organizational ability with attention to detail.

o Ability to remain calm under pressure and solve problems quickly.

o Proficiency in MS Office; familiarity with scheduling tools.

o Fluent in English and Thai (spoken and written).

o Third language is a plus

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.

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