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One Bangkok : Officer, Tenant Relationship

Country:  Thailand
State:  Bangkok
Job Function:  Leasing & Community Management
Job Posting Date:  6 Feb 2025

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services across the property value chain. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.

Frasers Property's multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries and more than 70 cities across Asia, Australia, Europe, the Middle East and Africa.

Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.

The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and is invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

The Tenant Experience & CRM role is crucial for One Bangkok's vision of creating inspiring experiences and fostering a strong community. By hiring for this position, we aim to; 

1. Enhance Tenant Satisfaction.

2. Boost Community Engagement.

3. Drive Operational Efficiency.

4. Generate Additional Revenue for level 6 amenities services.

5. Collect and utilize data to understand tenant preferences and tailor services and solutions accordingly. 

 

Job Description

- Plan and execute monthly lifestyle and wellness activities to enhance the workplace experience.
- Organize special events and networking opportunities for C-level executives and management.                                                                                                    
- Implement and execute the 6-star tenant onboarding program, providing personalized move-in support and detailed orientation sessions.                                                                                 
- Develop and maintain a comprehensive CRM system to ensure personalized assistance and exclusive amenities for tenants.                                                                                                         
- Execute a follow up discussion with tenants to ensure continuous engagement, future event collaboration and satisfaction among by conducting quarterly check-ins. 

Key Qualification

- Bachelor’s degree in Marketing, Event Management, Communication, Hospitality, or a related field.
- 8+ years of experience in tenant relations, event management, hospitality, CRM, or a related field.
- Strong background in planning and executing lifestyle, wellness, and networking events.
- Experience in managing CRM systems to enhance tenant experience and engagement.
- Excellent interpersonal and communication skills, with the ability to interact with C-level executives and management.
- Proven ability to execute onboarding programs and provide personalized tenant support.
- Strong analytical skills to collect and utilize data for improving tenant satisfaction and operational efficiency.
- Ability to collaborate across teams to drive community engagement and additional revenue generation.                                                                                

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.

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