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Senior Executive, Tenant Relation (The PARQ)

Country:  Thailand
State:  Bangkok
Job Function:  Leasing & Community Management
Job Posting Date:  21 May 2025

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.
 
Frasers Property's multinational businesses operate across five asset classes, namely, commercial & business parks, hospitality, industrial & logistics, residential and retail. The Group has businesses in Southeast Asia, Australia, the EU, the UK and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries across Asia, Australia, Europe, the Middle East and Africa.  
 
Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.  
 
The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and are invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

Job Description

  • Respond promptly and professionally to tenant inquiries, concerns, and requests.
  • Act as a liaison between tenants and property owners, conveying messages accurately and efficiently.
  • Managing the tenant move-in and move-out processes, including inspections, documentation, and ensuring a smooth transition for all parties involved.
  • Focusing on tenant satisfaction and retention could be a significant part of the role. This might involve organizing tenant appreciation events, gathering feedback, and implementing improvements based on that feedback.
  • Collaborating with maintenance teams to ensure that any issues reported by tenants are addressed promptly.
  • Ensuring that both landlords and tenants are in compliance with relevant laws and regulations governing the landlord-tenant relationship.
  • Providing tenants with information about their rights and responsibilities, as well as educating them on property policies and procedures.
  • Maintain detailed records of tenant interactions, maintenance requests, and resolutions for documentation and analysis. 

Key Qualification

  • Bachelor's degree in Business, Real Estate, Property Management, or a related field (or equivalent experience).
  • Strong interpersonal and communication skills.
  • Experience in property management, customer service, or a related field.
  • Knowledge of landlord-tenant laws and regulations.
  • Conflict resolution and problem-solving skills.
  • Proficiency in property management software and Microsoft Office Suite. 

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.

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