Apply now »

Senior Manager, Retail Operation - Customer Service

Country:  Thailand
State:  Bangkok
Job Function:  Customer Service, Maintenance & Operations
Job Posting Date:  26 Apr 2024

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services across the property value chain. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.

Frasers Property's multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries and more than 70 cities across Asia, Australia, Europe, the Middle East and Africa.

Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.

The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and is invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

  • Main point of contact for customers, and the coordinating partner between Shopping Center and customers.

Job Description

  • Perform, develop, and evaluate all activities related to Customer Services of the Shopping Center including but not limited in the fields of VIP lounge, Tourist and Concierge counter.
  • Resolve customer support related issues and provide customers with proper solutions to their concerns and provide excellent customer service to all customers and maintain adequate appointment times.
  • Ensure services at customer are at superior level by providing a complete knowledge of tenant’s products and provide comprehensive information to our visitors including the latest promotional offers, event program.
  • To promote marketing activities to the public, our customers and our tenants and have an up-to-date knowledge and information of tenants, promotional events that is currently on offered at Shopping Center
  • Support and communicate with marketing team regarding any marketing activities, promotion, events, and redemption.
  • Responsible for lost & found and Parking E-stamp service for visitors.
  • Being able to handle and carry out emergency situations in order to eliminate or minimize the consequences and possible losses and damage to the Shopping Center.
  • Prepares information for the budget regarding “Customer Service” cost centre.
  • Lead, Coach, educate, and develop Customer Service Team, ensuring growth and exceeding set goals.

Key Qualification

  • more than 5 years of prior experience in customer service roles,
  • Proficiency in understanding and implementing service standards, 
  • A positive outlook and proactive approach to problem-solving,
  • Strong professional demeanor and interpersonal skills,
  • Leadership qualities with the ability to influence and inspire teams,
  • Dedication to fostering a positive and effective team environment, and
  • Fluency in both Thai and English.

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.

Apply now »