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Guest Services Agent/Night (Hospitality (Food Service & Lodging))

Country:  Australia
Business Unit:  Frasers Hospitality
State/City:  New South Wales
Job Function:  Customer Service, Maintenance & Operations
Job Posting Date:  13 Nov 2026

Shape the future of places. Shape your future with us.

Real estate is a people business. At Frasers Property, we believe every space should serve a meaningful purpose - shaping how individuals, businesses and communities live, work and connect. Our properties are what the world sees, but our greatest assets are the people who make it all possible.

Who we are:
We are a diversified, multinational real estate group on a journey of evolution – strengthening our reputation as an integrated investor, developer, and operator across geographies and asset classes, including industrial & logistics, retail, commercial & business parks, residential and hospitality. Guided by our purpose – Inspiring experiences, creating places for good, we take a long-term view and strive to create lasting value for stakeholders.

How we work:
Every project begins with intention – shaped by local insight, community needs, and a commitment to sustainability and quality outcomes. Across the Group, we bring together diverse talents, perspectives, cultures, and strengths – from strategy, investment and operations to customer experience, technology and beyond. When we do, we create outcomes greater than the sum of our parts: vibrant places that connect, inspire, and uplift.

About the Role

This exciting and dynamic guest focused role based out of our Sydney hotel (488 Kent Street), is responsible for delivering an outstanding guest experience from check in to departure whilst providing the Fraser Difference - a commitment to continuously develop products and services that meet and exceed the unique needs of our corporate clients and guests.

  • Casual position

  • Central city location, close to public transport 

  • Award Rates (Hospitality Industry General Award) + relevant entitlements including casual and weekend/public holiday penalty rates, overtime + superannuation

  • No over nights

How you’ll make an impact

  • Provide exceptional customer service by anticipating and actively meeting and exceeding the needs and expectations of guests

  • Promote and up-sell hotel facilities through strong product knowledge

  • Assist in general reservations tasks such as inputting reservations into the HMS

What you’ll bring

You will be a customer focused individual that takes the opportunity of every guest interaction to exceed their expectations.

Previous experience in a similar role with in a hotel or serviced residence environment will be highly regarded as will formal hospitality qualifications.

You will have sound availability across 7 days to work a rotating roster and good English communication skills

What you can look forward to

In return, we will offer you a supportive and inclusive work environment, further training and development to help you grow and learn new skills, as well as offer national & international career development opportunities!

We also have a comprehensive benefits package, which includes:

  • Global discounted accommodation for associates as well as friend and family

  • Birthday Leave

  • Paid Primary and Partner Parental Leave

  • Reward and Recognition programs

  • Discounted Private Health Insurance

  • … and more employee perks designed to support your wellbeing and growth


Applicants must be eligible to work in Australia. 

Only shortlisted candidates will be notified and the application may close before the closing date once the position is filled.

Your opportunity to make an impact

Collaboration and mutual respect define how we work with each other and with our strong ecosystem of partners. We listen to diverse voices, embrace inclusion, creating environments where people feel they belong.

Join us, and you’ll work alongside passionate professionals who share our vision. Together, we shape environments that strengthen connections and improve quality of life. Your career at Frasers Property isn’t just about what you do today. It’s about the impact and legacy you help create for generations to come.

Apply now »