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Senior Customer Success Officer, Frasers Hospitality (11-months contract)

Country:  Singapore
Business Unit: 
State/City:  Singapore
Job Function:  Sales & Marketing
Job Posting Date:  2 Sept 2026

Shape the future of places. Shape your future with us.

Real estate is a people business. At Frasers Property, we believe every space should serve a meaningful purpose - shaping how individuals, businesses and communities live, work and connect. Our properties are what the world sees, but our greatest assets are the people who make it all possible.

Who we are:
We are a diversified, multinational real estate group on a journey of evolution – strengthening our reputation as an integrated investor, developer, and operator across geographies and asset classes, including industrial & logistics, retail, commercial & business parks, residential and hospitality. Guided by our purpose – Inspiring experiences, creating places for good, we take a long-term view and strive to create lasting value for stakeholders.

How we work:
Every project begins with intention – shaped by local insight, community needs, and a commitment to sustainability and quality outcomes. Across the Group, we bring together diverse talents, perspectives, cultures, and strengths – from strategy, investment and operations to customer experience, technology and beyond. When we do, we create outcomes greater than the sum of our parts: vibrant places that connect, inspire, and uplift.

Job Summary

This role will provide first-level support for commercial systems across all properties, ensuring smooth day-to-day operations. This role will support the administration and troubleshooting of systems such as CRS, RMS, BI tools, and channel management platforms. The role will also serve as the main liaison between corporate and property teams for system-related matters. 

Job Description

  • Assist in ensuring quality standards are met for the Central Reservation System (CRS) and Property Management System (PMS)
  • Provide first-level support and help with routine system maintenance tasks
  • Support in tracking and updating schedules for maintenance activities
  • Assist in monitoring and documenting support tasks
  • Help conduct system checks identifying potential errors and generating audit reports based on findings
  • Support the creation and updating of training materials in accordance to brand standards
  • Assist with the setup and configuration of properties in the CRS system
  • Respond to basic property-related inquiries or issues, escalating complex cases when needed
  • Perform general administrative or support tasks as assigned

Key Qualification

  • 1–2 years of experience in hotel operations, commercial systems support, or a similar role
  • Familiarity with hospitality systems such as CRS, RMS, PMS, channel managers, and BI tools
  • Strong problem-solving and troubleshooting skills
  • Detail-oriented with good organizational and time management abilities
  • Proficient in Microsoft Excel and comfortable working with data
  • Able to communicate effectively with property teams and external vendors

Your opportunity to make an impact

Collaboration and mutual respect define how we work with each other and with our strong ecosystem of partners. We listen to diverse voices, embrace inclusion, creating environments where people feel they belong.

Join us, and you’ll work alongside passionate professionals who share our vision. Together, we shape environments that strengthen connections and improve quality of life. Your career at Frasers Property isn’t just about what you do today. It’s about the impact and legacy you help create for generations to come.

Apply now »