Senior Manager, Regional Operations, SEAA
Job Summary
Frasers Hospitality, part of the multinational Frasers Property Group, owns and operates award-winning serviced apartments and hotels across more than 70 cities in 20 countries worldwide. Driven by a mission to connect people with life-enriching experiences, the company offers the opportunity to work with passionate individuals shaping the future of hospitality and creating meaningful moments that make a lasting impact.
Reporting to the Assistant Vice President, Regional Operations, the lead candidate will be responsible for driving F&B strategy and performance across all properties in the SEAA region. The candidate will provide the General Managers with strategic guidance, operational support, and performance oversight to maximize asset value and exceed guest expectations.
Reporting to the Assistant Vice President, Regional Operations, the Senior Manager, is responsible for driving operational excellence, brand compliance, commercial performance and strategic initiatives across the region. This role provides operational leadership from pre-opening through stabilization and ongoing operationsg, ensuring approved budgets are optimized and achieved.
Job Description
- Support pre-opening projects, including budget preparation, market research, concept development, operational training programs and stakeholder management to ensure successful launch of new projects
- Gather and analyse past financial performances and market statistics, to create project financial projections and analysis of properties’ performances. Identify and execute cost optimization opportunities while safeguarding product and service quality
- Monitor and analyse property performance, identifying opportunities to improve profitability, operational efficiencies, guest satisfaction, and market competitiveness.
- Champion the adoption of innovation technologies and systems to optimize performance and guest experience
- Provide leadership in F&B planning through analysis of regional trends, consumer behaviours and competitor activities to put forth concept proposals and business plans to maintain market relevance
- Conduct operational reviews, audits, and performance assessments to ensure consistency, accountability, and continuous improvement across all properties.Lead and support regional sustainability initiatives by monitoring key performance indicators, analysing data, identifying improvement opportunities, and ensuring reporting compliance.
- Coordinate regional workplace health and safety reviews and ensure corrective actions are effectively implemented.
- Build and maintain a portfolio of vendor and consultant partnerships for the region
- Provide strategic guidance to regional GM and F&B leaders
- Ensure all F&B manuals, policies and systems are current and relevant
- Travel to properties to provide operational support when necessary
Key Qualification
- Bachelor’s degree in hospitality or business management, or other related fields preferred.
- Minimum of 5-7 years of senior level F&B leadership in international hospitality groups or large-scale food service organizations
- Strong commercial acumen with the ability to analyse financial performance and deliver results
- Demonstrated expertise in concept innovation, outlet repositioning, and new project launches
- Experience clarifying and summarizing complex issues, to tell an impactful story with analysis and data visualization, providing effective business metrics and insights
- Able to work in a fast-paced environment with multiple priorities, updating stakeholders on progress and expected delivery