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Assistant Director, Group Digital & Technology

Country:  Singapore
State:  Singapore
Job Function:  Information Technology & Innovation
Job Posting Date:  10 Oct 2025

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.
 
Frasers Property's multinational businesses operate across five asset classes, namely, commercial & business parks, hospitality, industrial & logistics, residential and retail. The Group has businesses in Southeast Asia, Australia, the EU, the UK and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries across Asia, Australia, Europe, the Middle East and Africa.  
 
Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.  
 
The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and are invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

The EUC Lead is responsible for managing the daily operations of the IT helpdesk, ensuring high-quality technical support is delivered efficiently to end-users. This includes overseeing outsourced vendors and leading a team of internal EUC IT associates, implementing support processes, ensuring SLA compliance, analyzing performance data, and contributing to initiatives that enhance user experience as such Modern Workplace & Collaboration. This role is also responsible for overseeing the deployment, management, and optimization of Microsoft 365 services to enhance productivity and collaboration across the organization, ensuring seamless operation and security of the Microsoft 365 environment. 

Job Description

Leadership and Team Management:  

  • Lead and mentor a team of IT professionals responsible for Microsoft 365 services and IT helpdesk.
  • Foster a collaborative and customer focused culture within the team.
  • Set performance goals, conduct reviews, and provide training.
  • Oversee outsourced vendors to ensure SLA compliance.
  • Schedule and staff helpdesk operations, including after-hours support.
  • Manage helpdesk budget and optimize resource allocation.
  • Align helpdesk operations with broader organizational goals. 

 

Helpdesk Operations & Technical Support: 

  • Supervise daily helpdesk activities and ticket resolution.
  • Ensure prioritization of tickets based on urgency and impact.
  • Collaborate with vendors to refine helpdesk processes.
  • Monitor KPIs and SLAs, and address performance gaps.
  • Maintain compliance with IT policies and manage IT asset inventory.
  • Provide hands-on support for complex or high-priority issues.
  • Act as an escalation point for the helpdesk team.
  • Ensure team members have the tools and knowledge to resolve issues.
  • Coordinate with external vendors and service providers for the integration of third-party services and applications with Microsoft 365. 

 

User Experience: 

  • Serve as a liaison between helpdesk and other IT teams.
  • Microsoft 365 Administration: Oversee the deployment, configuration, and maintenance of Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
  • Ensure optimal performance & availability of services.
  • Collaboration and Productivity Enhancements. Implement and manage collaboration tools and solutions to enhance productivity across the organization. 
  • Ensure the Microsoft 365 environment adheres to corporate security policies and compliance requirements. Implement data loss prevention (DLP), eDiscovery, and retention policies.
  • Develop and deliver training programs to enhance user proficiency with tools implemented. 
  • Lead or support IT projects impacting end-user support. 

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Key Qualifications & Competencies

  • Bachelor’s degree in Information Technology, Computer Science, or a related field. Advanced certifications such as Microsoft Certified: Enterprise Administrator Expert or Microsoft Certified: Security Administrator Associate are preferred. 
  • Minimum of 8 years of IT support experience, with 5+ years in a managerial role. 
  • Minimum of 5 years of experience in managing and supporting Microsoft 365 services.  
  • Proficiency in helpdesk systems, remote support tools, and ITSM frameworks (e.g., ITIL). 
  • Experience in providing VIP support to senior executives is highly desirable. 
  • Proficiency in Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and OneDrive. Strong knowledge of security and compliance features within Microsoft 365. 
  • Proficient in communications and video conferencing tool.  
  • Experience managing IT budgets and resources. 
  • Ability to manage multiple tasks and projects with attention to detail. 
  • Proven experience in leading and managing IT teams.  
  • Excellent communication and interpersonal skills. 
  • Strong analytical and troubleshooting abilities. Ability to resolve complex technical issues efficiently. 
  • Commitment to providing high-quality support and service to end-users, especially senior executives. 
  • Willingness to stay updated with the latest trends and technologies. 

 

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.

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