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Assistant Reservations Manager (Hospitality)

Country:  Singapore
State:  Singapore
Job Function:  Customer Service, Maintenance & Operations
Job Posting Date:  10 Mar 2025

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services across the property value chain. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.

Frasers Property's multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries and more than 70 cities across Asia, Australia, Europe, the Middle East and Africa.

Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.

The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and is invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

The Assistant Reservation Manager oversees the daily operations of the Reservations Department, ensuring accurate processing of reservations and optimizing revenue generation through effective management of bookings, rate strategies, and training of team members. This role involves collaboration with various departments to ensure a seamless guest experience and also manage channel distributions in adherence to the hotel’s revenue management strategies. This position plays a crucial role in delivering outstanding guest experiences while maximizing the hotel's revenue potential. 


The Assistant Reservation Manager will thrive on fostering a culture of excellence within the Reservations Department and enhancing overall operational efficiency.

Job Description

1) Reservations Management:

  • Oversee the daily operations of the Reservations Department to ensure efficient functioning and guest satisfaction.
  • Create, update, and manage room reservations through the Property Management System (PMS).
  • Ensure accurate and timely entry of reservation data, including special requests and room allocations.
  • Promote upselling techniques among Reservations Agents to maximize hotel revenues.
  • Resolve any booking issues or discrepancies professionally and promptly.
  • Train subordinates on all aspects of reservations operations, focusing on accuracy and customer service excellence.
  • Ensure the team manage group bookings in collaboration with the Sales Manager to ensure efficient operations.
  • Perform any additional duties as assigned by the Superior or management. 

 

2) Revenue Management: 

  • Maintain and manage PMS and Synxis CRS etc for rate loading, close-outs, occupancy monitoring, and inventory control.
  • Manage channel distribution and optimize online sales performance, including performance on the brand website.
  • Collaborate with OTA market managers to enhance online business conversion rates and responsible to achieve online targets
  • Work with the marketing communications manager on SEM, SEO, and SMM campaigns to drive brand awareness and business conversion. 
  • Assist in achieving maximum room rates, yield management, and conversion rates.
  • Monitor the reservation process to ensure accurate application of room types, market codes, source codes, and rate codes.
  • Ensure clear communication of current rates, packages, and promotions with the front office team
  • Ensure the reservation team to manage block allotments to ensure timely loading and release.
  • Oversee "no-show" reservations, implementing appropriate charging procedures.
  • Process deposits, post charges, and accurately document billing instructions within the hotel system.
  • Ensure accurate routing of payments to company accounts and proper allocation of package elements.
  • Communicate policies on payment, guarantees, cancellations, and no-shows to guests effectively.
  • Ensure all commissions payable are accurately calculated and submitted to finance in a timely manner.
  • Support the Revenue Head in providing direction, leadership, and training for team members to close performance gaps and achieve departmental objectives.

Key Qualification

  • Diploma / Bachelor’s Degree in Business Management, Finance or relevant experience.
  • Strong understanding of revenue management principles and practices.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills with attention to detail.
  • Ability to lead and motivate team members effectively.
  • Problem-solving skills and ability to handle guest complaints professionally.
  • Accuracy of reservation data and processing.
  • Revenue generated through upselling and effective management.

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.

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