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Client Relations Executive, Fraser Place Robertson Walk

Country:  Singapore
State:  Singapore
Job Function:  Customer Service, Maintenance & Operations
Job Posting Date:  31 Oct 2024

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services across the property value chain. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.

Frasers Property's multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries and more than 70 cities across Asia, Australia, Europe, the Middle East and Africa.

Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.

The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and is invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

We are seeking a Client Relations Executive to deliver exceptional service to our residents. In this role, you will address concerns and proactively ensure guest satisfaction. The ideal candidate will be an outstanding communicator who maintains a positive demeanor in challenging situations. Reliability and a strong customer-focused approach are essential, as you will serve as the primary point of contact for our guests. Your primary objective will be to enhance the guest experience during their stay and foster strong relationships with all residents.

Job Description

 

  • Handle guest check-in including the processing of their reservations and rooming at the unit level.
  • Handle all guest requests during their stay.
  • Handle all front desk cashiering duties.
  • Handle all leasing activities including the conduct of site inspections and the closure of sales deals as required.
  • Act as a link between Managers and Sales Manages on operations and sales processes.
  • Support sales and marketing by providing relevant information including customer feedback and sales leads.
  • Manage individual portfolio assigned to maximize guest satisfaction.
  • Contribute to ‘Fraser experience’.
  • Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
  • Perform other ad-hoc duties as assigned.

Key Qualification

 

  • Professional Certificate/Nitec, Diploma, Advanced/Higher/Graduate Diploma, Post Graduate Diploma, any field.
  • Minimum 2 to 3 years of relevant experience in front office.
  • You have minimum 2 years working experience.
  • Proficiency in Inforbrand HMS - Hotel Management System will be an added advantage.

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.

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