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Customer Service Supervisor, Causeway Point

Country: Singapore

State: Singapore

Job Function: Customer Service, Maintenance & Operations

Job Posting Date: 9 Jan 2026

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.

Frasers Property's multinational businesses operate across five asset classes, namely, commercial & business parks, hospitality, industrial & logistics, residential and retail. The Group has businesses in Southeast Asia, Australia, the EU, the UK and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries across Asia, Australia, Europe, the Middle East and Africa.

Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.

The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and are invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

To provide excellent customer service to internal and external customers.To assist in the execution of shopping mall’s promotions and redemption programmes.To handle all customers’ enquiries and provide assistance as and when necessary to our shoppers at our shopping malls.

Job Description

Manage and supervise a team of Customer Service Officer
To plan and manage the manpower at the customer service counter
To develop an on-the-job training schedule as well as to train and coach new Customer Service Officer/ part-timer.
To champion designated A&P promotions and be accountable on all promotional matters
To administer and ensure that the redemption process during A&P promotion is carried out properly and sale of gift cards are carried out in accordance to SOP
To manage tenant’s and shoppers’ feedback/ complaints with professionalism and provide prompt service recovery when necessary
Ensure the customer service counter area and surroundings is clean and organised at all times
To provide administrative support to the Management Office whenever necessary
Any other task as assigned by immediate supervisor/management

Key Qualification

Customer centric personality and positive attitude
Prior Customer Service Supervisor experience in retail mall will be highly preferred
Good team player with strog communication and interpersonal skills
Able to work 6 days work week, retail hours and shift work
Able to work on weekends and Public Holidays

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.

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