Duty Manager (Capri by Fraser China Square)

Country:  Singapore
State:  Singapore
Job Function:  Customer Service, Maintenance & Operations
Job Posting Date:  11 Nov 2023

Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services across the property value chain. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.

Frasers Property's multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries and more than 70 cities across Asia, Australia, Europe, the Middle East and Africa.

Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.

The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and is invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

We are looking for a Duty Manager to oversee facilities, security, and customer service. Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes, and creating a positive work environment for employees. You will also meet regularly with upper management to stay up to date with organizational changes, issues, and improvements. Ultimately, you will ensure all operations flow smoothly and help us meet our company goals.

Job Description

  • Plan, execute and monitor on team trainings including performance in a timely and orderly manner.
  • Plan and roster the Guest Relations team shift.
  • Adhere to the policy and procedures with regards to guest handling and service processes to ensure the welfare of guest and property.
  • Ensure all guests’ feedbacks and requests are attended to promptly.
  • Ensure that check-in and check-out procedures are handled smoothly and efficiently.
  • Ensure that all payments received are in order with no write off.
  • Ensure staff are working responsibly and efficiently.
  • Maintain staff morale and discipline.
  • Log and communicate all incidents to the manager and relevant departments.
  • Perform related ad-hoc duties as required.

Key Qualification

  • Bachelor’s degree and/or diploma in hotel management or related field
  • 3-5 years of hotel operations experience
  • Strong customer service skills
  • Guest centric oriented
  • Good oral and written communication skills
  • Attention to details
  • Good planning and organizational ability
  • Must be able to work well under stressful situations and handle challenges in a professional manner

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.