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Executive, Information Technology (Hospitality)

Country:  Singapore
State:  Singapore
Job Function:  Information Technology & Innovation
Job Posting Date:  3 Oct 2024

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services across the property value chain. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.

Frasers Property's multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries and more than 70 cities across Asia, Australia, Europe, the Middle East and Africa.

Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.

The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and is invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

Drives implementation and IT infrastructure standards across cluster, in alignment with Fraser Hospitality’s Policies and Guidelines, while serving as “Trusted advisor to different Business Units for IT related matters.

Job Description

Primary Role

  • Supports business functions within FH Cluster Business Units
  • Pre-set, configure, maintain and update Business Units’ IT assets.
  • Execution of IT hospitality projects, pilots, or Proof of concept (POC)
  • Maintain and ensure the overall upkeep of property IT infrastructure and software applications as per Brand Standards and guidelines.
  • Provide end user support and IT training to business users.


Job Responsibilities

  • Maintain and upkeep all the apartment/hotel infrastructure relating to both guest facing and administrative functions
  • Maintain and upkeep all hospitality software applications (Property Management System, Call Accounting, POS System etc).
  • Tracking and administration of IT business related functions
  • Escalate cyber security or complex technical issues to relevant Business Partners / Vendors as required.
  • Conduct tender, RFI (Request for Information), RFP (Request for Proposal) or RFQ (Request for Quotation), including specifications to evaluation, approval process and service agreement finalization.
  • Provide technical services/support to internal customers.
  • Manage, plan, and coordinate with IT service providers with internal stakeholders for tech refresh, projects or maintenance.
  • Implement and maintain IT systems to fulfil organization’s information systems requirements.
  • Monitor and conduct backup, restore and disaster recovery as required.
  • Standby in IT Operational area in the event of upgrade or system fault.
  • Drive implementation and upkeep of cyber security measures
  • Perform other ad hoc duties as assigned.
     

Key Qualification

  • Diploma in Information Technology or equivalent
  • Minimum 2 years of IT Operations experience within hospitality industry
  • Strong knowledge in
    • Windows Server OS & Virtualization administration
    • Hospitality Technology & Solutions (PMS, POS, IPTV, Payment Solutions etc)
    • Backup & Recovery solutions
    • Networking (Firewall administration, TCP/IP etc)
  • Familiar with IT Operations digital workflow platform
  • Team player, good planning, coordination and communication skills

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.

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