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Manager, Property Services

Country:  Singapore
State:  Singapore
Job Function:  Developments & Projects
Job Posting Date:  28 Aug 2025

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.
 
Frasers Property's multinational businesses operate across five asset classes, namely, commercial & business parks, hospitality, industrial & logistics, residential and retail. The Group has businesses in Southeast Asia, Australia, the EU, the UK and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries across Asia, Australia, Europe, the Middle East and Africa.  
 
Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.  
 
The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and are invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

You will be the dedicated liaison for residential buyers and the MCST, from initial handover to beyond. You will lead handovers of keys, support homeowners throughout their Defects Liability Period (DLP), build strong relationships with our buyers through thoughtfully crafted events, and supervise Managing Agent services.

Job Description

1. Handover & Vacant Possession

  • Lead pre‑handover readiness inspections, ensure compliance checks, snag lists, and quality standards are completed.
  • Plan and execute key handover process: coordinate handover kits, documentation, handover kit preparation and site walkthroughs.
  • Coordinate schedules, site access readiness, unit inspections and handover conditions.
  • Ensure seamless handover experience and vacant possession delivery aligned with Sale and Purchase Agreement (SPA) requirements and internal SOPs.

2. Customer Support During Defects Liability Period

  • Provide customer services to residential buyers,
  • Assist and support the residential buyers on the defect rectification of their units,
  • Log, track, escalate defect issues and coordinate between buyers and contractors,
  • Provide regular updates and ensure resolution within agreed timelines,
  • Strive for customer’s satisfaction and positive reviews at DLP closure.

3. Buyer Engagement & Events Coordination

  • Plan and execute on‑site buyer-centric programs & events (e.g. welcome sessions, community events, Q&A clinics, post‑handover meetups)
  • Formulate a monthly calendar of events and implementation plan, handle full event logistics end-to-end from budgeting, invitations, RSVPs, catering, venue setup and contractor coordination.
  • Collect feedback and leverage insights to improve future events, handovers and DLP support continuously enhance customer experience.
  • Plan and post regular events and celebration content.

4. CRM, Reporting & Continuous Improvement

  • Maintain CRM records: handovers, defect logs and resolutions, record buyer interactions, surveys.
  • Generate regular management reports: handover timelines, DLP progress, event metrics and customer satisfaction results.
  • Continually seeks for waste elimination, green initiatives, and process automation opportunities to achieve process standardization with speed and accuracy.

5. Managing Agent

  • Oversees the service performances of the respective Managing Agent on the management and maintenance for common areas of the estate up to the conclusion of the 1st Annual General Meeting (AGM).
  • Manage and ensure full compliance of the Managing Agent’s responsibilities and obligations under the contract.
  • Conduct audit on common areas service and facilities every 6 months to ensure routine/preventive maintenance have been performed by the Managing Agent and ensure compliance with all statutory regulations and code of practice.
  • Liaise and follow up with respective main contractor, consultants, Building Surveyor to resolve on the common areas with MCST’s (TOP & Post TOP projects).
  • Champion monthly meetings with stakeholders to enhance relationships,
  • Develop and manage the vendor network,
  • Provide inputs and feedback for new development from property management point of view during design review stage, including working with internal teams to ensure operational readiness upon TOP for the development,
  • Participate in implementation and enhancement of building services and technology.

Key Qualification

•    Diploma and or/Degree in Real Estate/Property Management or equivalent disciplines.
•    At least 6 years of relevant experiences in property/facility management in handling multiple residential/ mixed development projects.
•    An enthusiastic team player who possesses excellent oral & written communication skills and interpersonal skills.
•    Well versed in Building Maintenance & Strata Management (BMSM) Act.
•    Ability to work under pressure in a fast-paced environment.
•    Strong analytical skill and ability to deliver quality service to stake holders at all levels.
•    Problem solver with good leadership quality and positive attitudes

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.

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