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Reservations Officer, Serviced Apartments

Country:  Singapore
State:  Singapore
Job Function:  Customer Service, Maintenance & Operations
Job Posting Date:  3 Jun 2025

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.
 
Frasers Property's multinational businesses operate across five asset classes, namely, commercial & business parks, hospitality, industrial & logistics, residential and retail. The Group has businesses in Southeast Asia, Australia, the EU, the UK and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries across Asia, Australia, Europe, the Middle East and Africa.  
 
Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.  
 
The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and are invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

The Reservation Officer handles booking requests from guests, companies and travel agents via phone or other platforms. The booking information is to be input accurately into the system and all related date is managed confidentially.You will ensure that the room inventory and rates are updated on the channel manager which is distributed to all online booking platforms.You adhere to all policies and procedures, comply with quality assurance and standards.Attend to enquiries through Reservation’s hotline and email, adhering to brand service standards. Attend to reservations made through online travel agents (OTAs) & Brand Website booking engines. Achieve target conversion of enquiries to materialized bookings. Perform reservations in a timely and efficient manner, upselling higher category rooms where possible. Assist to update OTAs & Brand Website booking engines’ inventory and update Reservations Manager on status. Submit reports (Daily Reports, month-end reports etc.) in a timely manner. Ensure adherence by Sales & Marketing team to Policies and Procedures of Reservations. Make sure that files/e-files are kept up to date. Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees. Perform other ad-hoc duties as assigned.

Job Description

  • Attend to enquiries through Reservation’s hotline and email, adhering to brand service standards. 
  • Attend to reservations made through online travel agents (OTAs) & Brand Website booking engines.
  • Achieve target conversion of enquiries to materialized bookings.
  • Perform reservations in a timely and efficient manner, upselling higher category rooms where possible.
  • Assist to update OTAs & Brand Website booking engines’ inventory and update Reservations Manager on status.
  • Submit reports (Daily Reports, month-end reports etc.) in a timely manner.
  • Ensure adherence by Sales & Marketing team to Policies and Procedures of Reservations.
  • Make sure that files/e-files are kept up to date.
  • Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
  • Perform other ad-hoc duties as assigned.

Key Qualification

  • Professional Certificate/Nitec, Diploma, Hospitality/Tourism/Hotel Management or equivalent. 
  • Proven experience as hotel reservation agent, concierge, or experience in customer service role is an advantage.
  • Must have strong customer service skills.
  • Must have strong verbal and written communication skills.
  • Understanding of hotel revenue management.

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.

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