Safety & Security Manager, Capri by Fraser China Square

Job Summary

The Safety & Security Manager is responsible for ensuring the safety and security of guests, employees, and hotel assets. The role oversees the implementation of security, safety, and emergency preparedness policies in compliance with Singapore regulations and hotel standards. The position works closely with Department Heads and external authorities to maintain a safe operating environment.

Job Description

1. Leadership & People Management

• Supervise, train, and manage security personnel, including performance evaluation and discipline where necessary.
• Review daily security logs and incident reports, ensuring timely follow-up

and corrective action.

• Provide leadership during emergencies and incidents.

2. Security Operations & Risk Management

- Develop, implement, and review security policies, SOPs, and procedures.

- Identify, investigate, and resolve security breaches, theft, or misconduct incidents.

- Conduct regular security risk assessments and audits of hotel premises.

-Coordinate investigations, including report preparation and liaison with authorities when required.

- Oversee surveillance systems (CCTV) and ensure proper evidence handling and documentation. 

3. Emergency Preparedness & Incident Response

- Lead responses to fire alarms, medical emergencies, bomb threats, and other incidents in accordance with emergency response plans.

- Coordinate emergency drills and contingency planning exercises.

4. Workplace Safety & Health (WSH)

- Lead in Workplace Safety & Health (WSH) initiatives in line with MOM regulations.

- Conduct safety inspections and ensure corrective actions are implemented.

- Advise management on safety measures to protect guests, employees, contractors, and hotel assets.

5. Compliance & Governance

- Ensure compliance with Singapore regulatory requirements, including WSH, fire safety, and relevant licensing conditions.

- Support internal audits and risk assessments.

- Ensure proper documentation of incidents, investigations, and compliance records.

- Maintain awareness of PDPA considerations in security operations (CCTV, incident data).

6. Asset Protection & Special Operations

Develop and implement security measures for:

• VIPs and high-profile guests
• Special events and functions
• Hotel property, vehicles, and facilities
• Coordinate security coverage during large-scale events or high-risk periods.

7. Budget & Resource Management

- Prepare and manage the security department budget.

- Procure and maintain security-related equipment, systems, and technology.

- Ensure cost-effective deployment of security resources.

Other Key Responsibilities

• Attend Security, Fire Safety, and related meetings organised by the Singapore Hotel Association (SHA).
• Participate in HOD meetings, pre-convention meetings, and other meetings related to safety and security.

Any other duties or responsibilities as may be assigned from time to time. 

Key Qualification

• Diploma or Degree in Security Management, Risk Management, Hospitality, or a related field.

• 5–8 years of security experience, with at least 3 years in a supervisory/managerial role, preferably in a hotel or hospitality environment.

• Strong knowledge of Singapore regulations, including WSH Act, Fire Safety Act, PDPA, and Private Security Industry Act.

• Proven leadership and incident management skills, with experience in emergency response, investigations, CCTV operations, and liaison with authorities.