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Senior Customer Success Officer, Frasers Hospitality (11 month contract)

Country:  Singapore
State:  Singapore
Job Function:  Sales & Marketing
Job Posting Date:  17 Jun 2025

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.
 
Frasers Property's multinational businesses operate across five asset classes, namely, commercial & business parks, hospitality, industrial & logistics, residential and retail. The Group has businesses in Southeast Asia, Australia, the EU, the UK and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries across Asia, Australia, Europe, the Middle East and Africa.  
 
Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.  
 
The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and are invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

This is a 11-month contract role and will provide first-level support for commercial systems across all properties, ensuring smooth day-to-day operations. This role will support the administration and troubleshooting of systems such as CRS, RMS, BI tools, and channel management platforms. Responsibilities include centralized chain code maintenance, coordination with vendors, user account management, and conducting system audits to ensure compliance and data integrity. The role also serves as the main liaison between corporate and property teams for system-related matters.

Job Description

•    Determine quality standards and oversees the execution/production of Central Reservation System (CRS) and Property Management System (PMS)
•    Product support and maintenance
•    Facilitates schedule and cost forecasting for maintenance activities
•    Governance & oversight of all maintenance and support activities
•    Conduct system audit identifying potential errors and generating audit reports based on findings
•    Develop training materials in accordance to Frasers standards
•    Manage Chain setup for CRS
•    Resolving basic properties inquiries, issues or problems
•    Perform related ad-hoc duties as required

Key Qualification

•    Minimum Diploma in related field
•    Preferably with Hospitality related certification
•    Knowledge in PMS (Opera, HMS) and CRS (SynXis)
•    Competent in Microsoft office
•    Basic competency in video editing

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.

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