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Senior Manager, Corporate Systems (Frasers Hospitality)

Country:  Singapore
State:  Singapore
Job Function:  Information Technology & Innovation
Job Posting Date:  23 Sept 2026

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.
 
Frasers Property's multinational businesses operate across five asset classes, namely, commercial & business parks, hospitality, industrial & logistics, residential and retail. The Group has businesses in Southeast Asia, Australia, the EU, the UK and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries across Asia, Australia, Europe, the Middle East and Africa.  
 
Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.  
 
The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and are invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

The Senior Manager, Corporate Technology role is part of the Frasers Hospitality Corporate Technology and Systems Team based in Singapore. This role will lead and modernize our global Technology Operations function across corporate offices, hotels, and serviced apartments in EMEA, APAC, and China. In this role, you will lead global service delivery, multi-cloud platforms, perimeter security, and identity governance. You will partner closely with Regional IT teams to deliver seamless day-to-day operations and lead IT readiness for new hotel openings and brand conversions. Additionally, you will champion continuous process improvement and automation and serve as the Technology Operations Lead on the enterprise Incident Response Team (IRT) during critical outages and cybersecurity incidents.

Job Description

Key Responsibilities

1. Global Operations, Property Openings & Regional Collaboration

  • Lead and mentor a global IT operations and ServiceDesk team hotels, and serviced apartments across EMEA, APAC, and China.
  • Partner with Regional IT teams to harmonize corporate standards with regional needs, time zone coverage, and compliance mandates (GDPR, China PIPL/CSL, PDPA).
  • Establish, monitor, and report on global service delivery KPIs, SLAs, and OLAs to maximize stakeholder and guest satisfaction.

2. Process Optimization & Tech Ops Innovation

  • Systematically evaluate end-to-end IT workflows to eliminate bottlenecks, drive efficiency, and reduce operational costs.
  • Own and champion Tech Ops innovation initiatives, introducing workflow orchestration, self-service portals, Robotic Process Automation (RPA), and AIOps.
  • Cultivate an automation-first culture focused on scalable modern operations and cloud resource optimization.

3. ITSM & ServiceDesk Governance

  • Govern ITIL-aligned Incident, Service Request, and Problem Management processes across corporate and property estates.
  • Optimize tier-1 to tier-3 escalation paths, triage workflows, and knowledge base curation to elevate First Contact Resolution (FCR).

4. Multi-Cloud Infrastructure Operations (AWS, Azure, GCP)

  • Oversee the operational reliability, hardening, and resilience of multi-cloud environments across AWS, Azure, and GCP.
  • Maintain high availability, automated backup routines, disaster recovery (DR) preparedness, and business continuity for shared workloads.
  • Implement structured cloud FinOps to monitor utilization, right-size workloads, and govern cloud expenditure.

5. Perimeter Security & Firewall Management (FortiGate & WatchGuard)

  • Administer enterprise network perimeters, specifically Fortinet FortiGate and WatchGuard firewalls.
  • Manage firmware lifecycle updates, vulnerability patching, and security configuration baselines.

6. Identity & Access Management (IAM) & Directory Governance

  • Enforce robust IAM policies adhering to Role-Based Access Control (RBAC), Least Privilege, and Zero Trust architectures.
  • Supervise Joiner-Mover-Leaver (JML) lifecycle workflows and Privileged Access Management (PAM) controls.

7. Cross-Functional Collaboration & Vendor Management

  • Regional IT Teams: Act as the corporate conduit to standardize toolsets, support hotel openings, and align operational cadences.
  • Corporate Applications Team: Optimize underlying infrastructure, database, and IAM dependencies for enterprise and hospitality systems.
  • Vendors & MSPs: Manage relationships, contracts, and SLA performance across telco carriers, hardware OEMs, and service partners.

8. Incident Response & Major Incident Management (IRT Lead)

  • Serve as the designated Tech Ops and Corporate Infrastructure Lead on the enterprise Incident Response Team (IRT).
  • Collaborate closely with GRCS, Regional IT, and external DFIR partners to execute swift technical countermeasures across cloud and perimeter assets.
  • Lead major incident war rooms, deliver executive briefings, and drive blameless Post-Incident Reviews (PIRs) and Root Cause Analyses (RCAs).

Key Qualification

Required Qualifications & Experience

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
  • 8+ years in IT infrastructure and technology operations, with 3–5 years in a leadership/managerial role.
  • Proven track record leading Incident Response (IR) and Major Incident war rooms in distributed enterprise environments.
  • Hands-on experience supporting multi-property/multi-country operations across EMEA, APAC, and China, including property openings, conversions, and regional IT collaboration.
  • Demonstrated track record in process re-engineering, workflow automation (RPA/scripting), and operational modernization.
  • Proven experience implementing and sustaining PCI-DSS compliance under current standards (specifically SAQ-D).

Technical Competencies

  • Hospitality Operations & Openings: Solid grasp of hotel IT workflows, pre-opening critical paths, and property support across 24/7 environments.
  • Multi-Cloud Administration: Hands-on operational mastery across AWS, Azure, and GCP environments.
  • Perimeter Security: Direct administration of Fortinet FortiGate and WatchGuard firewalls, VPN tunnels, SD-WAN, and network segmentation.
  • ITSM & ServiceDesk: In-depth knowledge of ITIL methodologies, modern ITSM platforms (ServiceNow, Jira Service Management, Freshservice), and workflow automations.
  • IAM & Directory Services: Advanced working knowledge of Microsoft Entra ID (Azure AD), Active Directory, SSO/SAML, and privileged access workflows (PAM).
  • Observability & Monitoring: Hands-on familiarity with enterprise monitoring, alerting, and log analysis platforms (e.g., CloudWatch, Azure Monitor, Datadog, Splunk).

Key Competencies & Soft Skills

  • Cross-Functional Partnership: Strong relationship-builder adept at aligning Regional IT teams, property General Managers, and corporate stakeholders.
  • Innovation Mindset: Proactive problem solver passionate about eliminating manual toil, automating workflows, and driving operational efficiency.
  • Global & Cultural Dexterity: Proven leadership across diverse cultures, time zones, and regional regulatory climates (GDPR, China PIPL, PDPA).

 

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Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.

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