Senior Manager, Information Technology (Hospitality, Corporate)
Job Description
The Senior Manager, Information Technology (Corporate) role is part of the Frasers Hospitality Corporate IT Team that provides technology leadership, vision and actively participate in the delivery of IT services, solutions and innovations for the business.
Key Responsibilities
Lead and/or participation in the planning, execution, and management of
- Technology Operations for Frasers Hospitality Corporate Applications, Systems and Platforms, with a key focus on Technology Infrastructure and Cybersecurity
- Compliance and Governance initiatives at corporate, cluster and property level
- Establishing and maintaining good business relationships with stakeholders to influence and achieve business goals
- Managing vendors to ensure smooth negotiations, collaborating with vendor teams to ensure timely, on-budget, and high-quality delivery
- Working with technical/business teams to ensure that requirements are feasible
- Monitoring and reporting on all assigned projects
- Maintain and updating of brand technology standards, IT Policies and Procedures across the multiple regions, including EMEA, APAC, China
- Compliance mandates including and not limited to PCI-DSS, Data Privacy Laws e.g. EU GDPR, SG PDPA, China Cybersecurity Laws
- Conduct periodic review & audit of hotel operations, IT infrastructure, systems & operations, software applications, vendors, and service providers to ensure compliance to IT policies
Job Requirements
- Candidate must have the ability to communicate effectively and build rapport with team members, property users and vendors.
- Have problem-solving skills and assume ownership to ensure success of tasks assigned.
- Ability to work both independently and in a team environment, to multitask and work in a deadline/time sensitive environment.
- Preference is given to individual which has the below skills and knowledge
- 4 years or more experience working in the Hospitality Industry (Hotels or Serviced Apartments) in a management role
- Have a good understanding and experience with Cloud Technologies e.g. Office 365, Microsoft Azure, AWS
- Have a good understanding and experience with server, network and virtualisation technologies e.g. VMWare, Windows Server, VLANs, WIFI
- PCI Compliance and Security Awareness Programs