Senior Manager, Information Technology SEAA (Hospitality)
Job Summary
The Senior Manager, Information Technology role is part of the Frasers Hospitality Corporate and Regional IT Team that provides technology leadership, vision and actively participate in the delivery of IT projects, services, solutions and innovations for the business with a prioritised focus on the Southeast Asia & Australia region.
Job Description
Lead and participation in the planning, execution, and management of the Frasers Hospitality with a prioritised focus on the Southeast Asia & Australia region
- IT Business Partner to Business Head of Region
- Innovation initiatives at Corporate, Regional and Property levels
- Regional Hotel Pre-openings and Conversions
- Establishing and maintaining good business relationships with both internal and external stakeholders to influence and achieve business goals and outcomes.
- External Stakeholders include Hotel Owners, Owner Reps, Vendors
- Internal Stakeholders include Corporate Functional Teams, Regional Head, Regional Functional Teams, General Managers, Property Functions.
- Conduct RFPs, Tenders exercises and managing vendors to ensure smooth negotiations, collaborating with vendor teams to ensure timely, on-budget, and high-quality delivery.
- Work with technical/business teams to ensure that requirements are feasible and in adherence to current Frasers Hospitality Brand Standards
- Monitor and Report on all key projects at regional level.
- Ensure compliance of IT Policies, Standards and Guidelines and manage Region-specific requirements
- Maintain, upkeep and propose updates of brand technology standards for the Region
- Communicate and drive compliance mandates including and not limited to PCI-DSS, Data Privacy Laws
- Ensure IT Controlled Self-Attestation and Account Review Submission by Region’s properties
- Conduct periodic review & audit of hotel or service apartments’ IT Infrastructure, Systems and Operations to ensure compliance to Frasers IT Policies and Standards both on site and remotely
- Conduct periodic review & audit of IT infrastructure, systems & operations, software applications, vendors, and service providers to ensure compliance to Frasers IT Policies
- Accountable for state of IT Infrastructure, Security and Operations for the Region Office and properties within the Region
- Keep updated with hospitality technology and cybersecurity landscape
- Conduct regular reviews and meetings with IT personnel within the Region
- Advocate Frasers Corporate and Regional Initiatives and Brand Standards with Region properties and personnel
- Follow through to ensure timeliness and closure of critical IT findings by Corporate IT, Internal Audit or External Auditors
- Provide oversight, guidance and drive standards to re owners and Properties IT budgets
- Undertake taskforce roles and be stationed at property-level, to ensure projects delivery success, and ensure operational continuity and excellence.
- Business travel to support Openings, Conversions, Audits, Due Diiligence, Business Development, Owner Engagements
Key Qualification
Candidate must have the ability to communicate effectively and build rapport with team members, property users and vendors and to engage with Property Owners Representatives and IT Consultants for Property Openings or Conversions
Have problem-solving skills and assume ownership to ensure success of tasks assigned.
Ability to work both independently and in a team environment, to multitask and work in a deadline/time sensitive environment.
Preference is given to individual which has the below skills and knowledge
- 4 years or more experience working in the Hospitality Industry (Hotels or Serviced Apartments) in a management role
- Strong vendor management skills and owner/stakeholder relationships management.
- CHTP certification
- Strong understanding and knowledge of HMS / Opera PMS systems and Hospitality Technology platforms.
- Have a good understanding and experience with Cloud Technologies e.g. Office 365, Microsoft Azure, AWS
- Have a good understanding and experience with server, network and virtualisation technologies e.g. VMWare, Windows Server, VLANs, WIFI
- PCI Compliance and Security Awareness Programs
- IT Policies, Standards and SOPs based on PCI-DSS
- Hotel Pre-Opening Experience in multiple countries
- Flexible to travel across Frasers Hospitality locations
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