Senior Manager, Learning and Development, Frasers Hospitality

Country:  Singapore
State:  Singapore
Job Function:  Human Resources
Job Posting Date:  1 Jul 2024

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services across the property value chain. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.

Frasers Property's multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries and more than 70 cities across Asia, Australia, Europe, the Middle East and Africa.

Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.

The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and is invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

The Senior Manager will oversee learning & development corporate and regional operations, responsible to design and implement an effective talent development strategy, people analytics, digitalisation and contributing to strategic initiatives/projects. The position is for dynamic individuals who thrives in a fast-paced working environment and effective in partnering with stakeholders across the region to achieve win-win outcomes.

Job Description

Learning & Development

  • Oversee corporate learning & development operations, establish success metrics to drive organisation performance and business outcomes.
  • Drive a culture of growth and learning in the organization to build a resilient, agile and collaborative workforce.
  • Responsible for designing, implementing and maintaining an effective talent and learning strategy and framework for FH. 
  • Partner with internal stakeholders to ideate, conceptualise, develop and implement new ways of learning to facilitate deepening of domain capabilities.
  • Lead in the learning needs analysis, development of skills framework and learning solution to strengthen workforce capabilities
  • Drive and develop communications plans, materials/information kits for company-wide and intended capability building programmes and convey messages in various digital channels to drive employee engagement.

Onboarding

  • Lead and manage the entire process of new hires orientation, including design and deliver the programme using adult learning methodologies, adapt and adopt digitalisation best practices to improve new hires’ experiences in assimilating into their role and integrating faster into the culture.

Compliance and Mandatory Training

  • Partner with the Group’s Policy owners in the roll out of governance e-learning, propose delivery methods to support workforce learning, manage the end-to-end completion reporting at FH and Group level.
  • Source, evaluate and partner with external providers to support development of e-learning modules, develop authoring capabilities of Subject Matter Experts to drive efficiency and digital learning. Budgeting, Process and Policies

Career Development

  • Drive the design, development and implementation of career development framework at properties level to help employees understand progression path, development options supporting growth and to attract, develop and retain talent in the hospitality sector.

Cluster Partner

  • Partner and collaborate with Cluster learning teams to deliver unified global solutions that will support business priorities.
  • Partner with Cluster L&D leads in the development, implementation and maintenance of learning and talent programmes to ensure consistency in delivery, adoption of new methodologies and roll out success.

Learning Experience and Analytics

  • Design, develop and implement new digital experience, solutions and platforms to drive the adoption of digital learning across FH and increase employees’ engagement, contribute to the overall learning technology strategy
  • Develop and analyse learning metrics to demonstrate impact and effectiveness of initiatives, provide insights and reporting on regular basis, propose improvement plans and ways tuned to the changing needs and priorities of the industry as well as to increase employees’ engagement and experiences

Key Qualification

  • Bachelor’s degree preferably in HR studies, organisational development/psychology.
  • A minimum of 8 years of relevant experience in learning design, development and delivery of programmes in a mid to large scale regional set up.
  • Experience in People Management is a must. 
  • Proven experience in operationalising development strategies and management of leadership/talent development programmes.
  • Experience in managing digital learning platforms and technical knowledge in SAP Human Capital Management, specifically in the modules of Learning, Performance Management modules will be an advantage.
  • Strong business acumen and ability to translate business priorities/challenges to strategic learning initiatives.
  • Experience in working in a global set up with teams across different functions, consultants and vendors as well as developing user requirements, specifications and guidelines.
  • Strong team player with the interpersonal skills to influence and interact well with stakeholders; an effective communicator with the users and project teams to ensure project success.
  • Able to work independently and lead teams in a fast-paced environment and across geographies
  • Possess strong analytical and project management skills to manage and execute company-wide learning initiatives and programmes.
  • A curious and inquisitive mindset to offer innovative ideas and improvement in a complex set up.
  • Certification in psychometric instruments, IHRP and ACLP certification will be an added advantage.

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.