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Senior Manager, Operations

Country:  Singapore
State:  Singapore
Job Function:  Customer Service, Maintenance & Operations
Job Posting Date:  29 May 2025

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.
 
Frasers Property's multinational businesses operate across five asset classes, namely, commercial & business parks, hospitality, industrial & logistics, residential and retail. The Group has businesses in Southeast Asia, Australia, the EU, the UK and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries across Asia, Australia, Europe, the Middle East and Africa.  
 
Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.  
 
The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and are invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

We are seeking an experienced and dynamic Senior Manager for Core Operations to oversee and ensure the effective operation of our facilities at retail malls. This role is key to maintaining a safe, functional, and efficient environment for shoppers and tenants.  The Senior Manager will assist Head of Operations to lead the operation teams, manage vendor relationships, and ensure compliance with health, safety and regulatory standards.

Job Description

  • Collaborate and work with buidling mangers, executive and technicians to develop and control all technical and facilities managment strategies and activities to ensure operation efficiencies for retail mall operations
  • Review structure, processes and policies, set standards and best practices for the smooth operations of the assets under management
  • Coordinate and manage vendor relationships, including negotiating contracts, monitoring service levels, and ensuring timely performance of services.
  • Plan and implement system audits and process improvement for efficient operation
  • Manage budgets for facilities operations, ensuring cost-effective solutions without compromising on quality or safety.
  • Prepare and present reports on facilities performance, project status, strategic initiatives and budget forecasts.
  • Implement and manage sustainable practices that align with company goals, including energy-saving and waste reduction initiatives.
  • Promote sustainable initiatives and green practices within facilities operation
  • Identify and implement innovative solutions to improve facilities performance and reduce environment impact

Key Qualification

  • Bachelor's degree in Facilities Management, Engineering or a related field.
  • 10+ years of experience in facilities management, with at least 3 years in a managerial or senior role.
  • Strong knowledge of soft facilities management services, safety regulations and maintenance protocols.
  • Proven ability to manage and lead teams, with excellent communication, leadership, and interpersonal skills.
  • In-depth understanding of regulatory requirements and compliance standards for facilities operations.
  • Certification in Fire Safety Management
  • Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.

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