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Senior Manager, Revenue Management (Corporate) (Hospitality)

Country:  Singapore
State:  Singapore
Job Function:  Sales & Marketing
Job Posting Date:  20 Jan 2025

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services across the property value chain. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.

Frasers Property's multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries and more than 70 cities across Asia, Australia, Europe, the Middle East and Africa.

Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.

The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and is invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

You will oversee the strategic management and operational execution of customer success initiatives to drive satisfaction, retention, and growth across Frasers Hospitality's portfolio. This role will focus on ensuring properties leverage corporate revenue management tools, processes, and strategies effectively while maintaining strong partnerships with internal and external stakeholders.

Job Description

1. Customer Success Strategy:
•    Develop and implement customer success strategies to enhance the adoption of revenue management tools, systems, and best practices across the portfolio.
•    Establish metrics and benchmarks to measure the effectiveness of customer success initiatives and ensure alignment with corporate goals.

 

2. Stakeholder Engagement:
•    Serve as the main point of contact for properties, providing guidance on revenue management strategies and operational challenges.
•    Collaborate with property General Managers and revenue teams to ensure consistent communication and alignment on revenue goals.

 

3. System Optimization & Training:
•    Oversee the onboarding and training of properties on corporate systems such as OTAs, CRS, RMS, and BI tools.
•    Continuously assess property needs and identify opportunities to optimize the usage of revenue management systems and processes.

 

4. Performance Monitoring:
•    Track and analyse property performance metrics, providing actionable insights to drive revenue growth and operational efficiency.
•    Identify underperforming properties and implement tailored strategies to address gaps.

 

5. Issue Resolution:
•    Act as the escalation point for property-level challenges, resolving system, operational, or strategic issues promptly and effectively.
•    Work with cross-functional teams (e.g., IT, Distribution, Sales, Marketing) to resolve systemic challenges.

 

6. Team Leadership & Development:
•    Mentor and develop the customer success team, fostering a culture of collaboration, innovation, and accountability.
•    Provide regular feedback and performance evaluations to ensure team success and professional growth.
 

Key Qualification

Education & Experience:
•    Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
•    Minimum 5 years of experience in customer success, revenue management, or related fields, preferably in the hospitality industry.


Skills & Competencies:
•    Strong knowledge of revenue management systems, BI tools, and distribution channels.
•    Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders.
•    Proven ability to manage and resolve complex challenges effectively.
•    Analytical mindset with proficiency in data analysis and reporting.
•    Leadership experience with a track record of team development and success.

 

Preferred Skills:
•    Familiarity with Frasers Hospitality systems (e.g., Duetto, Synxis, OTA platforms, etc.).
•    Experience working in a multi-property or regional role within a global organization.

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.

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