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Senior Revenue Manager/ Assistant Revenue Director (Hospitality)

Country:  Singapore
State:  Singapore
Job Function:  Sales & Marketing
Job Posting Date:  28 Aug 2024

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services across the property value chain. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.

Frasers Property's multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries and more than 70 cities across Asia, Australia, Europe, the Middle East and Africa.

Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.

The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and is invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

The incumbent will oversee Revenue Management responsibilities and Reservations Team for Capri by Fraser Singapore.

Job Description

•    Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations includes daily pick-up analysis, strategy analysis & adjustments, historical data & future trend analysis. 
•    Identify new revenue opportunities, optimise, and expand distribution partnerships. 
•    Involvement in ad-hoc project management as required as part of the hotel’s management team.   
•    Must possess the knowledge of business profitability and evaluate business from local accounts and groups to provide input to future rate setting and negotiation. These include monitor competitor pricing, update, analyse and communicate group, wholesales, and transient pace to ensure the hotel is correctly positioned for each market segment. 
•    Oversee strategy for brand website and all 3rd party distribution by working with Channel Distribution Executive and Reservation Head. These include managing:
•    Implement daily hotel rates on various online/offline travel agencies, GDS platform and hotels’ websites.
•    optimizing room inventories through e-distribution channels and rapport buildings with OTAs (B2C) and e-commerce partners. Must develop and maintain partnerships with third party business partners that lead to incremental revenue growth.
•    Work together with Marcom by observing latest trends and best practices in terms of online/digital marketing and implement effective channel promotions and GDS media campaigns to pursue aggressive growth targets.
•    Regularly check the input and the quality of data (segmentation, denials tracking, etc) and work with Reservation head and Channel Distribution Executive to ensure all related systems are configured correctly, validated, and efficient including RMS/PMS/CRS/CRM/Channel management/Booking engine etc.
•    To facilitate/conduct weekly revenue meeting and generate and analyse reports for meetings, displaying key facts/trends etc. on market insights to ensure all relevant team members such as reservation and sales are actively engaged in revenue decisions.
•    Inspire, coach, and motivate team to achieve company goal. Must constantly solicit input from subordinate and give timely and specific feedback regarding job performance etc. Work with Reservation head to conduct regular briefing/ staff training (job knowledge, reservation skills, telephone handling techniques, upselling & SOP).
•    Participate in preparing budgets, business plans and perform forecasting revenue adjustments. Update monthly report including analysing overall monthly hotel performance and provide summary report with recommendations to improve long term strategies for public segment.
•    Implement revenue management operations, procedures, and best practices.  
•    Related ad-hoc duties as required.

Key Qualification

•    Diploma / bachelor’s degree in business management, Finance or relevant 
•    Min 8 years of progressive experience in revenue management within the hospitality industry, with 3 years in a leadership or strategic role. Preferably with channel distribution or reservation background. 
•    Must possess strong passion for revenue management and strong analytical ability.
•    Meticulous and sharp with numbers
•    Good communication skills and possess good leadership traits.
•    A good team player 
•    Self-motivated and self-disciplined
•    Has good knowledge of RMS, PMS, CRS and Channel management knowledge and experiences. 
•    Must possess in-depth understanding of revenue management principles, distribution channels, pricing strategies, and market dynamics. 
•    Must possess strong analytical and data-driven decision-making skills, with proficiency in revenue management software and tools. ‘
•    Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams and influence key stakeholders. 
•    Proven leadership abilities, including experience in managing and developing high-performing teams.

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.

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